Häufig gestellte Fragen

All new patients must register before booking. The process is simple:
1. Register: Complete the new patient registration form online[citation:6].
2. Activate: Check your email and click the link to activate your patient account.
3. Book: Log into your secure patient portal to a consultant, clinic location (Harley Street, Chiswick, or New Malden), and a convenient appointment time[citation:6].

No, you can refer yourself directly to our private clinic. However, if you plan to use private health insurance (especially BUPA or Benenden), you may need a GP referral. Please check with your insurer directly[citation:6].

Yes, we offer same-day video consultations for urgent matters[citation:3]. To arrange this, please register as a new patient online first, then call us at 020 3143 3449[citation:3].

We operate a strict 24-hour cancellation policy. A fee of £300 applies for missed appointments or cancellations made with less than 24 hours' notice[citation:6]. To cancel or rebook, please log into your patient account.

We offer flexible consultation options to suit your needs:
• Face-to-Face: At our clinics in Harley Street, Chiswick, or New Malden[citation:6].
• Video Consultations (Telemedicine): Secure remote appointments available UK-wide and internationally[citation:6].
• Follow-ups: Both in-person and video follow-up appointments are available.

Absolutely. Our consultants are experts in both paediatric and adult allergy care[citation:4]. We provide a child-friendly environment and specialise in early intervention strategies, food desensitisation programmes for babies, and minimising disruption to school routines[citation:4].

Please bring any previous allergy test results, a list of current medications, and a diary of your symptoms if you have one. For food-related issues, a food and symptom diary can be very helpful.

We provide one of the UK's most comprehensive ranges of medically validated diagnostic tests, including[citation:3][citation:6]:
• Skin Prick & Patch Testing (in-clinic).
• Blood Tests: Over 600 IgE allergen panels and advanced molecular testing (ALEX³).
• Genetic Testing: For gluten and lactose intolerance.
• Remote Testing Kits: Postal kits for patients across the UK.

Yes. Through our UK-wide remote service, we can send a self-collection testing kit to your home in England, Scotland, Wales, or Northern Ireland[citation:3]. Results are discussed in a follow-up video appointment with a consultant.

Following diagnosis, our consultants create personalised management plans. Treatments can include[citation:4][citation:6]:
• Personalised avoidance and medication plans.
• Specific Immunotherapy (Desensitisation): For pollen, dust mite, and pet allergies.
• Food desensitisation programmes (OIT).
• Access to novel biologic therapies for severe asthma or eczema.

We operate on a pre-payment basis. Payment is required to confirm all appointments and can be made by bank transfer or credit/debit card[citation:6]. Please contact the clinic for specific fee information related to consultations and tests.

Yes, we are recognised by most major UK and international insurers, including AVIVA, BUPA, CIGNA, Allianz, and WPA[citation:6].
Important Note: We do not bill directly to AXA PPP or Vitality. Patients with these insurers must pay upfront and claim back[citation:6]. Always check with your provider before your appointment.

If you are having trouble signing in:
1. Ensure your account has been activated via the link in your registration email.
2. Use the 'Password Reminder' link on the login page to reset your password[citation:1].
3. For further login assistance, please email info@ukallergy.com or call 020 3143 3449.

Our clinic is led by Professor Michael Rudenko and our team includes experienced consultants in Allergy, Immunology, Dermatology, ENT, and Paediatrics[citation:6]. They are members of leading professional bodies like the BSACI and EAACI[citation:4], ensuring you receive care based on the latest scientific evidence.